CSGIndustry: Telecommunication
CSG is a multinational corporation that provides Business Support Systems software and services, primarily to the telecommunications industry.
Challenges
- Huge bench management overhead
- Limited visibility on workload/demand hence a huge challenge with forecast
- Too many resources on the bench waiting for projects to start…or re-start
- Just-in-time hiring is taking too long, as long as 5 months
SolutionsFlexible Work Force Solution (benchPRO™)
- Core-Flex flexible work force solution
- Shared enablement program of CSG Product; CSG investing on trainer, Siroi investing with consultant time
- A Core team for longer term to maintain resource & knowledge continuity on projects and also giving and cost advantage to CSG and business stability to Siroi.
- A Flex team to enable flexing-up and flexing-down as demand fluctuates
- Flexibility to CSG
- Bench management responsibility transferred to Siroi
- Still enjoying key named consultants
How can we help you?
Please let us know if you have a question, want to leave a comment, or would like further information about us.
For the last 12 months, we have worked with Siroi Solutions to develop enterprise-grade services. Throughout this period, we have found Siroi to have a positive can-do attitude and first class technical capability. They are customer-centric and responsive to client demands when they come up.
I wouldn’t hesitate to recommend them.
Campbell Murray
Founder, SouqBox